Legal
CarCloud Platform cookie policy
Which cookies the CarCloud platform sets, what each one is for, and how to refuse them.
On this page
Use of Cookies Terminology to help you understand cookies Cookies control and disabling cookies Contact Strictly necessary cookies Analytical or performance cookies (only with your consent)VERSION 1.0. LAST UPDATED 23 OCTOBER 2026
The CarCloud platform uses cookies to distinguish you from other users of the platform. This helps us keep you securely signed in, remember where you were, and improve the platform. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. Cookies contain information that is transferred to your device.
This policy covers the CarCloud web app at business.carcloudsolutions.com and the CarCloud iOS and Android apps. It does not cover our marketing website, which has its own cookie policy.
Use of Cookies
Strictly necessary cookies. These are cookies that are required for the operation of the platform. They include, for example, cookies that enable you to sign in and stay signed in securely, remember which company and vehicle you are working with, and protect our forms from automated abuse. We do not need your consent for these, and you cannot switch them off in the platform.
Analytical or performance cookies. These allow us to recognise and count the number of users and to see how users move around the platform when they are using it. They include recordings of how pages are used, such as clicks, scrolling and the pages visited, with anything you type hidden. This helps us to improve the way the platform works and to fix errors. We only use these cookies if you agree.
We do not use functionality cookies other than those listed as strictly necessary, and we do not use targeting or advertising cookies on the platform.
Terminology to help you understand cookies
First and Third-party cookies
First-party cookies are cookies set by the platform, i.e. the website displayed in your URL window or the CarCloud app.
Third-party cookies are cookies that are set by a domain other than the platform. We use one third-party cookie, set by Cloudflare to protect our support form. Please see our cookies table for more information.
Session and Persistent cookies
Session cookies are cookies which expire once you close your web browser or browser tab. Persistent cookies are cookies which stay on your device for a set period of time or until you delete them. Please see our cookies table for more information.
Browser storage
As well as cookies, the platform stores some information in your browser’s local storage and session storage, and in the CarCloud apps’ own storage on your device. These work in the same way as cookies and are listed in our cookies table.
Cookies control and disabling cookies
The first time you use the platform on a browser or device, we ask whether you accept analytical cookies. You can choose Accept all, Reject all, or Manage preferences. Until you choose, we do not use analytical cookies.
You can change your choice at any time using Cookie settings, which is available on every page of the platform, whether you are signed in or not. If you withdraw consent, we stop using analytical cookies straight away and remove the ones already on your device.
We remember your choice on that browser or device for 12 months, and then ask again. We will also ask again if we make a significant change to this policy, such as adding a new analytics provider. Your choice applies to each browser or device separately, and signing out does not change it. The CarCloud iOS and Android apps ask the same question when you first open them.
If you reject analytical cookies, we still count anonymous usage of the platform, such as how many times a page is viewed, without storing anything on your device, without recording your session, and without identifying you. If something goes wrong in the platform, we record details of the error so we can fix it. A recording of what happened just before the error is only included if you have accepted analytical cookies.
You can also refuse the use of cookies by changing the settings on your browser. However, if you block strictly necessary cookies, you will not be able to sign in or use the platform.
You can use your browser to delete cookies that have already been stored. However, the steps and measures required vary depending on the browser you use. If you have any questions, please use the Help function or consult the documentation for your browser or contact its creator for support. Deleting the CarCloud app removes everything it has stored on your device.
To find out more about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
Contact
Thank you for reading our platform cookie policy. If you have any queries concerning our use of your personal information, please contact us at hello@carcloudsolutions.com. Our privacy policy explains how we handle personal data and your rights.
Strictly necessary cookies
| Cookie | Name | First or third party | Purpose | Type | Expiry | Links to third party privacy notice |
|---|---|---|---|---|---|---|
| CarCloud | access_token | First party | Keeps you securely signed in | Persistent | 15 minutes, renewed while you are active | Not applicable |
| CarCloud | refresh_token | First party | Renews your sign-in so you are not logged out while working | Persistent | 30 days | Not applicable |
| CarCloud | group_scope | First party | Remembers the fleet group you are viewing | Session | When you close your browser | Not applicable |
| CarCloud | Cookie consent preference | First party | Remembers your cookie choices | Persistent | 12 months | Not applicable |
| CarCloud | last_used_company_serial_id | First party | Remembers the company you last worked in | Persistent (browser storage) | Until you sign out or clear your browser | Not applicable |
| CarCloud | registration | First party | Remembers the vehicle you last selected | Persistent (browser storage) | Until you clear your browser | Not applicable |
| CarCloud | driver-vehicle-registration, fleet-vehicles-page-index, personal_onboarding_started_at | First party | Remembers where you were in the platform, such as your place in a vehicle list or in setting up your account | Session or persistent (browser storage) | When you close your browser, or until you clear it | Not applicable |
| CarCloud | login_token, login_companies, login_redirect | First party | Carries your sign-in through choosing a company | Session (browser storage) | When you close the browser tab | Not applicable |
| CarCloud | forgot_password_email | First party | Carries your email address through resetting your password | Session (browser storage) | When you close the browser tab | Not applicable |
| hubspot.com (Cloudflare) | __cf_bm | Third party | Protects our support form from bots and automated abuse (Cloudflare bot filtering) | Persistent | About 30 minutes | Privacy notice |
Analytical or performance cookies (only with your consent)
| Cookie | Name | First or third party | Purpose | Type | Expiry | Links to third party privacy notice |
|---|---|---|---|---|---|---|
| PostHog | ph_*_posthog | First party | Gives your browser a random identifier so we can understand how the platform is used across visits, and remembers which platform features are switched on for you | Persistent (cookie and browser storage) | 1 year | Privacy notice |
| PostHog | ph_*_posthog, ph_*_window_id, ph_*_primary_window_exists | First party | Groups your activity into visits and supports session recordings | Session (browser storage) | When you close the browser tab | Privacy notice |
| Sentry | sentryReplaySession | First party | Keeps a short recording of recent activity so that, if an error happens, we can see what led to it | Session (browser storage) | When you close the browser tab | Privacy notice |
Payments are taken on pages hosted by Stripe. Any cookies set there are set by Stripe on its own website and are covered by Stripe’s cookie policy, not this one.
Drive Smarter. Spend Wiser.
Solutions
Driver Management Road compliance Insurance management Valuation & Cost Management ESG & operational reporting Spend with VisaImportant information
Value figures are illustrative estimates of time released and value protected, not guaranteed savings. They vary by customer.
CarCloud gives information, not financial, insurance or legal advice.
CarCloud is not a lender or an insurer. It intends to introduce customers to a limited number of finance and insurance providers in future, but does not do so yet and currently earns no commission. If CarCloud introduces you to a provider in future, it may receive commission, and we will tell you about this before you proceed.
CarCloud’s vehicle-management, reminder and administration services are not regulated by the FCA. Features marked “not yet available” may change.
You can check CarCloud’s status on the FCA Register. Complaints: hello@carcloudsolutions.com. If you remain unhappy with how a complaint about a regulated service is resolved, you may be able to refer it to the Financial Ombudsman Service.