Website terms of use

CARCLOUD WEBSITE TERMS OF USE

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE

What’s in these terms?

These terms tell you the rules for using our website https://carcloudsolutions.com/ (our site) which contains details of our vehicle and driver management platform. These terms of use are published at www.carcloudsolutions.com/terms-and-conditions. They are separate from our Terms of Service (www.carcloudsolutions.com/terms-of-service), which apply if you subscribe to the CarCloud Platform.

Who we are and how to contact us.

https://carcloudsolutions.com/ is a site operated by CarCloud Solutions Ltd (“We”). We are registered in England and Wales under company number 16029395 and have our registered office at Grosvenor House, 11 St Pauls Square, Birmingham, B3 1RB. Our VAT number is 519 0300 26.

To contact us, please email hello@carcloudsolutions.com.

Regulatory status. CarCloud Solutions Ltd is an appointed representative of ComplianceTrak Ltd (company number 11095036; registered office 14 Wistanes Green, Wessington, Alfreton, Derbyshire, DE55 6JN; FCA Firm Reference Number 914597; www.compliancetrak.io), which is authorised and regulated by the Financial Conduct Authority. CarCloud Solutions Ltd is entered on the Financial Services Register under Firm Reference Number 1055210. You can check this at www.fca.org.uk/register. We act as a credit broker for vehicle finance (not a lender), introducing customers to a limited number of lenders, and we introduce customers to FCA-authorised insurers and insurance brokers (including for GAP insurance, warranty and asset protection products), for which the provider pays us an introduction fee. We are not an insurer and we do not advise on or recommend specific insurance products. We never hold client money. We work with a limited number of FCA-authorised providers and do not search the whole market. When our partner features are available (coming soon), if you were introduced to us by one of our partners, we will refer you back to that partner for the products and services it provides. We recommend providers, not specific policies or finance agreements, and we are paid a commission by the provider, not by you.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Terms of Service www.carcloudsolutions.com/terms-of-service, which are the terms that apply if you subscribe to our vehicle and driver management platform (the CarCloud Platform).
• Our End User Licence Agreement www.carcloudsolutions.com/eula, which sets out the rules for individual users of the CarCloud Platform.
• Our Privacy Notice www.carcloudsolutions.com/privacy-policy. This explains how we use your personal data, including when you contact us or use our site.
• Our Cookie Policy www.carcloudsolutions.com/cookie-policy, which sets out information about the cookies on our site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 5 October 2026.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping (including for the purpose of training or developing any artificial intelligence or machine learning system) in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

• Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including, to the extent it applies, for the purposes of Article 4(3) of the EU Directive on Copyright in the Digital Single Market ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us. Nothing in this clause affects any right you have under section 29A of the Copyright, Designs and Patents Act 1988 (text and data analysis for non-commercial research).

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. Information about insurance, finance or other products on our site is general information only and is not a personal recommendation. Any insurance or finance product is provided by the relevant FCA-authorised provider on its own terms.

Where we give a brand or provider more prominence on our site in return for payment, for example a featured position or banner, we will clearly label it as “Promoted” or “Sponsored” and tell you that we receive remuneration for it and what kind of remuneration it is.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

In these terms, you are a consumer user if you use our site wholly or mainly for your own personal purposes, outside your trade, business, craft or profession. You are a business user if you use our site for the purposes of a business or other organisation. Different parts of this section apply to each.

If you are a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge, or for damage caused by you failing to follow installation instructions or to have in place the minimum system requirements advised by us.

If you subscribe to the CarCloud Platform, our responsibility to you in relation to the CarCloud Platform is set out in our Terms of Service and End User Licence Agreement rather than in these terms.

How we may use your personal information

We will only use your personal information as set out in our Privacy Notice www.carcloudsolutions.com/privacy-policy.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact hello@carcloudsolutions.com.

Which country’s laws apply to any disputes?

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. If you are a business user, we both agree to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer user, you can bring legal proceedings in the courts of England and Wales; if you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts; and if you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.