For insurance brokers
You’re renewing on 12-month-old data. Your clients are paying for it.
The UK motor insurance market is worth £18bn a year — and it is broken. Premiums at record highs, claims costs rising, fraud at £1.2bn. At the centre sits a structural problem unchanged in decades: brokers renew on self-declared, 12-month-old data, with no real-time visibility of the risk they are covering. CarCloud changes all of that.
The numbers
Motor insurance broking gets harder every year.
£1.2bn
motor insurance fraud cost to the UK market every year.
ABI / IFB, 2025
40%
of claims costs are admin and legal fees — not repair or medical.
ABI claims data, 2025
72 hrs
average delay to log a claim via manual first notice of loss — evidence lost.
Gartner / ABI, 2025
20–30%
of commercial motor policies hit by non-disclosure at renewal.
CMA / ABI, 2024
FCA Consumer Duty requires you to demonstrate positive outcomes — can you? Renewing on stale, self-declared data is a regulatory risk, not just a commercial one. CarCloud gives you a live, auditable data trail — automatically, for every client, every policy, every renewal.
The problem
Four things that go wrong between contract and renewal.
The broker renews blind — every time
Between contract and renewal the broker has no data. Mileage, driver changes, condition, maintenance — all unknown. Non-disclosure affects 20–30% of commercial policies.
CarCloud provides live, verified data all year.
Manual FNOL inflates every claim
First notice of loss still averages 48–72 hours by phone or paper. Evidence degrades, lawyers get instructed, credit-hire clocks run.
CarCloud digitises first notice of loss at the point of incident via the driver app.
Moral hazard, no counterbalance
Once the premium is paid, the insured has little incentive to minimise risk. Maintenance lapses, mileage exceeds declared levels.
CarCloud’s real-time data creates a continuous feedback loop — behaviour changes before incidents.
Grey fleet — invisible on every policy
85% of business journeys are made in an employee’s own vehicle — almost never declared, carrying hire-and-reward risk on social-only cover.
CarCloud makes grey fleet visible, declared and managed.
Business Car, 2025
What changes
A live, verified data feed on every vehicle and driver across your book.
Real-time data. Digitised claims*. Lower loss ratios.
* Coming soon.
Broking today
Renew blind on stale data
Manual FNOL, lost evidence
Non-disclosure at renewal
Grey fleet unmanaged
Consumer Duty by assertion
Broking with CarCloud
Live, verified renewal data
Instant digital FNOL on scene
Grey fleet declared and managed
Consumer Duty by evidence
Data visibility that reduces risk of non-disclosure and invalid cover
How it works
Embedded in your commercial motor proposition.
CarCloud gives a broker, and the wider insurance industry, a live, verified data feed on every vehicle and driver across the book — mileage, condition, driver changes, maintenance and business use all year, not just at renewal. Claims are raised digitally at the point of incident with the vehicle’s documents and valuation already attached (coming soon). Every check and every renewal leaves an audit trail, so you have a stronger evidence base to support your Consumer Duty obligations.
Better data. Lower loss ratios.
Let’s walk through the data, the claims impact and the FCA compliance case — and how CarCloud embeds into your commercial motor proposition. Speak to our team, or email partners@carcloudsolutions.com.
Drive your business with CarCloud DRIVE.